On the home screen you have option to browse through the various products or search via the search option or any page. Add the products you would like to purchase to your cart. After deciding on all products, press check-out cart and make payment online or choose to pay at the seller outlet when you pick your goods.

It is not mandatory to have an account to shop with us. However, having an account will help you maintain a wish list on your account, earn reward points (in near future) and make your next purchase quicker.

All bona fide passengers traveling through CSIA Airport can purchase on eshop.csia.in from the seller outlets located at domestic or international departures at Terminal 2 as per the flight schedule.

All online payments will be charged in INR only. For physical payments, i.e., payment made at seller outlet at time of pick-up –
1. Card or e-wallet payments will be charged in INR.
2. Cash payments can be made in INR or other major International currencies.

Payment can be made online through payment gateway at the time of shopping. All seller outlets accept cash, debit/credit cards and have e-wallet payment option as well.

You can collect your order from the respective outlet mentioned in your acknowledgement e- mail.

For collection of your order, you need to show your order confirmation e-mail along with passport (any other photo ID for domestic terminal) and boarding pass, for identification purposes.

The order will be ready for pickup at the respective retail outlet and can be collected after verification of travel documents and the receipt of payment made.

An email acknowledgement and SMS will be sent upon confirmation of your order. It will contain your order details. If the retail outlet doesn’t have the sufficient inventory in stock, you will be notified.

Mumbai International Airport retail outlets are open round the clock to serve customers on all departing flights. Your order will be ready for collection on the pickup day that you have specified during purchase. You can pre-order items from the web store for up to 24 hours prior to your flight departure.

Order inventory will be held for customers up to 24 hours from the scheduled departure of flight. If there are further delays, you can communicate to the respective retail outlet for change in delivery of orders booked.

You can find the policy on the product page which will display against each seller offering that product.